- Customer Support Knowledge Base
- Engineering Code Assistant
- Content Summarization Agent
Customer Support Knowledge Base
Objective
- Upload product documentation, FAQs, and support tickets
- Get instant, accurate answers with source citations
- Reduce response time and improve consistency
Possible Design Outline
Data Organization Structure
Benefits
- Faster Resolution: Reduce average response time by 60% with instant context retrieval
- Consistency: All agents have access to the same up-to-date knowledge base
- Traceability: Track which documents were used to answer each query
- Continuous Improvement: Learn from past interactions to improve future responses
- Scalability: Handle increasing support volume without proportional staff increase

