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Customer Support Knowledge Base

Objective

  • Upload product documentation, FAQs, and support tickets
  • Get instant, accurate answers with source citations
  • Reduce response time and improve consistency

Possible Design Outline

Data Organization Structure

Benefits

  • Faster Resolution: Reduce average response time by 60% with instant context retrieval
  • Consistency: All agents have access to the same up-to-date knowledge base
  • Traceability: Track which documents were used to answer each query
  • Continuous Improvement: Learn from past interactions to improve future responses
  • Scalability: Handle increasing support volume without proportional staff increase